Evolution Virtual Agent™ Hotel AI Solution
Where Hospitality Meets Artificial Intelligence
Get A Quote
INTRODUCING EVOLUTION VIRTUAL AGENT (EVA)
Here at Fourteen IP, we are revolutionising the hospitality industry with cutting-edge artificial intelligence technology designed to enhance guest experiences and streamline hotel operations. Say goodbye to long wait times and frustrating phone calls to the front desk - with EVA (Evolution Virtual Agent ™), everything guests need is just a conversation away.
EVA isn’t just another chatbot. It’s a comprehensive human-like virtual assistant powered by advanced AI algorithms that understand natural language, anticipate guest needs and provide personalised assistance 24/7/365.
Unlike traditional voice bots EVA is guest led, meaning guests can ask EVA anything they like rather than be led by the bot telling them what they can ask. Guests can talk to EVA like a live agent, making multiple requests at a time like ‘two towels and some toothpaste’ or ‘a table for my wife and I on Tuesday at 19:30’ and EVA can understand and respond accordingly.
Hear EVA in Action
EVA answering guest questions at the San Antonio Marriott Rivercenter
EVA providing spa information and gathering guest feedback at the Gaylord Texan
EVA recognising guest loyalty status and referring them to the loyalty app at the Gaylord texan
EVA managing a call to the guest services team requesting towels
EVA managing a request for a sofa bed at the Courtyard Paris Gare de Lyon
EVA managing a guest request for shampoo to be sent to their room
Core Features
Available 24/7/365
EVA is available day and night, answering guest calls quickly and professionally. EVA doesn’t need holidays, get sick or leave to work elsewhere.
Multi-lingual
EVA is available in multiple languages including English, French, Spanish, German, Italian and can offer guests a choice on answering.
SMS and Webchat
EVA can send information to guests via SMS such as directions and web links, and manage social media and webchat interactions.
Gathers Feedback
EVA can ask for guest feedback at the end of the call to gather essential marketing information to drive guest loyalty.
Room Service Ordering
Guests can place orders for room service directly through EVA, when integrated with SevenRooms, OpenTable or similar booking platforms.
Concierge Services
From restaurant reservations to transportation arrangements, EVA can assist guests with planning their itinerary and exploring.
Check-in/Check-out
EVA streamlines the check-in and check-out process, allowing guests to complete necessary procedures quickly and efficiently.
API Integrations
Integrates with leading solutions like HotSOS, Sevenroom, Opentable, GXP and more.
Here’s why leading hotel brands have approved EVA for their hotels
Resources
Download our buyers guide to hotel AI solutions
Our buyer’s guide provides an overview of key considerations and steps to follow when choosing an AI IVR solution for your hotel and highlights some of the many benefits of adopting a proven AI solution in your hotel.
EVA FAQ’s
What happens if EVA can’t understand a question?
In the event EVA cannot recognise a caller’s request, the agent will transfer the call to the designated property contact to help you. For recurring unresolved queries, the property team will be able to review these in the dashboard so EVA will learn and know for next time. We are constantly helping EVA learn and improve so we are always reducing the pressure on staff.
What is the process of getting EVA live?
EVA’s implementation generally takes about 8 weeks from start to finish, encompassing setup, training, and integration with your existing systems. Fourteen IP’s project management team guides you through each stage, whether you’re integrating with Evolution Voice cloud telephony or configuring EV Connect/ConnectPro for on-premise setups.
Can guests still speak to a real person?
Yes, if EVA cannot resolve a query, it will seamlessly transfer the call to a live agent.
How is EVA priced?
EVA is priced per agent per month and depends on hotel size. Speak to a member of our sales team to get a quote for your hotel.
How many EVA agents do I need?
The number of EVA agents depends on your call volumes and size of your hotel. Speak to a member of our sales team to see how many agents we recommend for your hotel.
What does EVA sound like?
EVA agents are custom built and are available in multiple languages including English, French, Spanish, German & Italian. EVA is also available in different styles of voices.
Will EVA work over my existing PBX?
Yes, EVA can be integrated with most existing on-premise PBX systems. For full functionality like capturing guest name, room number, and loyalty status, you’ll likely need EV Connect (with two channels per EVA agent) or EVA ConnectPro, depending on your infrastructure.
What hardware will be installed if I have EVA?
EVA often connects directly into your existing phone system without any extra equipment. If your system is a bit older, we may add a small device that will help EVA direct call traffic. Our team can work with your PBX to ensure the best integration.
What integrations are available with EVA?
EVA integrates with leading solutions like HotSOS, Sevenrooms, Alice, GXP & more.
Does EVA have a cloud dashboard?
Yes, EVA includes a cloud dashboard that delivers real-time analytics, tracking answered/unanswered calls, abandoned calls, agent activity and more. You can access data on call handling, including volumes, response outcomes, abandoned calls, and agent usage. The dashboard supports analysis by timeframe or individual properties in group deployments
What support will I have from 14IP after I go live with EVA?
Post launch, 14IP offers technical support via the service teams or support email. We also have AI technicians in the UK & US who can handle support tickets.
You will also have access to regular sessions with our Customer Success and Account Management teams to ensure EVA is running smoothly and as you expected.
What PBXs are compatible with EVA?
EVA can be connected to most on-premise systems, including Nortel, Mitel, Avaya, NEC etc. Support provided via EV Connect or ConnectPro integrations.
Get started with Hotel AI today!
Contact us today to learn more about how EVA can benefit your property and schedule a demo. Join the ranks of leading hotels worldwide that are embracing AI technology to exceed guest expectations and stay ahead in the competitive hospitality industry.
About Us
Fourteen IP is the leading supplier of hospitality AI and communications solutions, supporting leading hotels and groups worldwide, together with individual and independent hotels.
©2026 Fourteen IP | All Rights Reserved | Privacy Policy | Terms & Conditions
