As legacy telephone lines are replaced by internet-based VoIP and PRI services begin to be phased out, The Westin Hilton Head Island Resort & Spa has adopted SIP Trunks from 14IP to deliver a more modern, flexible, and cost-effective communications solution.

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The installation of the hosted PBX at the Palace Hotel marks a significant step forward in luxury and innovation. With the introduction of Evolution Voice, the guest experience is elevated through seamless, modern communication solutions that reflect Fourteen IP’s ongoing commitment to exceptional service and customer satisfaction.

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With the deployment of Evolution Voice, our industry-leading cloud telephony platform for hotels, Courtyard Lincroft Red Bank are now fully equipped with the latest in modern communication technology.

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Courtyard by Marriott Greenville Haywood Mall has taken another step forward in enhancing guest satisfaction and operational efficiency by deploying Evolution Voice, our advanced VoIP communication platform.

With Evolution Voice, the hotel’s team can now manage calls, messages, and internal communications seamlessly, ensuring faster response times, smoother collaboration, and a more connected guest experience.

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Deploying EVA our cutting-edge artificial intelligence technology, which isn’t just another chatbot, it’s a human-like AI assistant who’s here to make guests stay effortlessly. Available 24/7/365, EVA understands natural language, anticipates the guests’ needs, and handles multiple requests at once. just like a real team member.

Need two towels and some toothpaste? Or want to book a dinner table for two on Tuesday at 19:30? Simply ask EVA, it is ready to help anytime, anywhere.

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We’re thrilled to announce that Courtyard by Marriott Detroit Livonia has deployed Evolution Voice, bringing its communication and hotel technology fully up to date!

With this powerful upgrade, the team can now enjoy smoother, more efficient operations, seamless communication across departments, and a system designed to make every guest interaction effortless.

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With the deployment of the Evolution Virtual Agent (EVA), Marriott’s Sabal Palms is embracing cutting-edge technology designed to enhance guest experiences and streamline hotel operations. EVA empowers hotel teams by handling guest inquiries quickly and efficiently, allowing staff to focus on delivering exceptional service and creating memorable stays.

Guests can now say goodbye to long wait times or the frustration of trying to reach the front desk. With EVA, everything they need is just a conversation away from requesting fresh towels to getting local recommendations, all through a seamless, intuitive AI-powered experience.

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In today’s fast-paced hospitality landscape, delivering seamless guest experiences and operational efficiency is more important than ever. Artificial Intelligence (AI), like the Evolution Virtual Agent (EVA) from Fourteen IP, is transforming how hotels interact with guests and streamline services.

Here’s how:

Elevate Guest Interactions

AI-powered systems can improve guest interactions by managing telephone or text requests. AI can manage requests 24/7/365 and works in multiple languages. This means guests’ issues can be resolved efficiently, no matter how busy the front desk staff are.

Manage External Inbound Calls with Personalised Service

AI greets callers using their name and loyalty status and handles reservation changes, directions, check-ins, and more, without a human operator.

Streamline Internal Guest Requests

AI effortlessly handles internal guest calls. It can handle inquiries such as late check-out requests, breakfast times, gym and pool opening hours, housekeeping, and complaints.

Serve as a Smart Corporate Directory

Beyond guest services, AI can transfer calls to staff and departments, book vacations, log property issues, and reset passwords-supercharging internal communication.

Manage Outgoing Calls Efficiently

You can use AI for guest satisfaction surveys, event invitations, booking updates (e.g., due to weather), staff rota notifications, and secure voice-biometric authentication automated for efficiency.

Handle social media & messaging

From SMS to WhatsApp, Facebook, and email-AI manages guest enquiries across platforms 24/7, ensuring no message goes unanswered.

Enable More Human, Empathetic Service

By taking over routine tasks, AI frees front desk teams to focus on face-to-face interactions and complex guest needs, elevating staff morale and creativity.

Meet EVA

Here at Fourteen IP, we are revolutionising the hospitality industry with cutting-edge artificial intelligence technology designed to enhance guest experiences and streamline hotel operations. Say goodbye to long wait times and frustrating phone calls to the front desk – with EVA (Evolution Virtual Agent ), everything guests need is just a conversation away.

EVA integrates with front- and back-of-house software, handles calls and chats, manages wake-up calls and maintenance requests, and delivers exceptional ROI-reducing operator costs while enhancing guest experience.

To learn more about the benefits of AI in hotels, download our full guide.

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We are delighted to welcome the Mandarin Oriental, Boston to the Fourteen Family, a property that exemplifies elegance, innovation, and world-class hospitality.

Awarded the prestigious Forbes Five-Star rating, Mandarin Oriental, Boston is home to the most spacious luxury rooms and suites in Back Bay. From exquisite event spaces to exceptional spa and wellness experiences, every detail is thoughtfully designed to create an unforgettable guest experience — all delivered with the hotel’s legendary personalized service.

Deploying our full Evolution Voice service at the property, ensuring they are equipped with the very latest in guest-facing technology. Evolution Voice provides a seamless digital experience to hotel stays, empowering guests to interact with services through intuitive, voice-enabled solutions.

But the innovation doesn’t stop there.

Mandarin Oriental, Boston is also home to some clever new additions — including a robotic delivery assistant that sends guests a message directly to their phone when their requested items, such as food or towels, have arrived. These smart robots are not just a novelty; they’re a practical and efficient way to enhance service while adding a touch of futuristic charm to the guest journey.

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The successful deployment of our Evolution Voice solution, along with EVA, our cutting-edge artificial intelligence technology designed to elevate the guest experience, ensures they are fully equipped with the latest innovations in hospitality.

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