The Confidante Miami Beach has joined the 14IP Family after deploying our industry leading cloud telephony Evolution Voice.

The Confidante is a bold, retro-inspired escape that perfectly captures Miami’s playful spirit. Decked out in quirky prints, pastel tones and eye-catching design details. From the moment you arrive, the atmosphere feels vibrant and welcoming and relaxing.

Outside, colourful poolside cabanas create a lively yet luxurious setting for soaking up the Florida sunshine. For those looking to unwind, the rooftop spa offers a more tranquil experience. They offer soothing treatments and elevated views that make it easy to switch into holiday mode.

Located in Mid Beach, The Confidante puts you in a great spot to explore the best of Miami Beach. It’s also moments from the iconic nine-mile beachfront boardwalk. It’s perfect for morning jogs, sunset strolls or cycling along the ocean. Just a short 10-minute drive takes you to the world-famous Lincoln Road Mall, known for its open-air shopping, galleries and al fresco dining. You’re also within easy reach of the vibrant nightlife and Art Deco architecture of Ocean Drive.

Dining is a standout feature here, with a diverse selection of eateries serving everything from classic American comfort food to bold Asian and Mexican flavours.

Whether you’re visiting for beach days, nightlife, or pure relaxation, The Confidante delivers a characterful stay in one of Miami Beach’s most exciting neighbourhoods.

14IPs hotel cloud telephony is designed exclusively for hospitality and is packed with all the features and functionality that any size hotel could require.

We own and operate our core voice platform, offering a level of reliability, security and pricing that others cannot match – in excess of 99.99999% up time.

Evolution Voice is assisting this hotel by helping operations run smoothly and keeping your guests happy.

If you’re interested in how Evolution Voice can work for your property, speak to a member of our team.

The post The Confidante Miami Beach appeared first on Fourteen IP.

We’re happy to welcome Courtyard by Marriott Los Angeles Torrance/Palos Verdes to the 14IP Family. We recently deployed hotel cloud telephony platform Evolution Voice to the property to help modernise communications.

With features such as advanced call routing, guest voicemail, reporting, SIP connectivity, and seamless PMS integration, Evolution Voice improves operational visibility, reduces risk, and supports consistent guest experience across every property.

This Torrance hotel is in a perfect location, just 4 miles from Redondo Beach Boardwalk, which features shopping, dining and entertainment. The Courtyard is 1 mile from the Del Amo Fashion Center Mall, and 12 miles from Los Angeles International Airport. Disneyland is 30 miles from the hotel.

The hotel has an outdoor pool, free parking and rooms with free Wi-Fi. The rooms come equipped with a flat-screen satellite TV. Guests at the Courtyard Torrance can relax in the hot tub or work out in the gym.

The hotel also provides on-site dining at The Bistro for breakfast and dinner. A 24-hour market on site has a wide variety of food and drinks.

To find out more about Evolution Voice, and how it can help transform your property, get in touch with a member of our team.

The post Courtyard by Marriott Los Angeles Torrance/Palos Verdes appeared first on Fourteen IP.

AI in hospitality is evolving. Hotels are no longer simply asking whether AI can reduce call volumes – they want to understand how it performs, where it adds value, and how it supports both guests and staff across the organisation.

That shift is exactly what has driven the evolution of the EVA Hotel AI customer portal.

Shaped directly by customer feedback and real operational use, the new portal delivers clearer metrics, deeper insight, and a far more strategic view of EVA’s impact – at both property and group level.

This isn’t a reinvention of EVA. It’s a smarter, more transparent way to see it working.

From headline numbers to meaningful insight

Traditional AI metrics often focus on broad call-reduction claims. While useful, they rarely tell the full story.

The new EVA portal introduces more precise and transparent performance measures, including call containment – calls that start and finish with EVA without human involvement. This allows hotels to clearly distinguish between:

• Workload removed from the front desk
• Queries fully resolved by EVA
• Calls that still require human interaction

Together, these metrics provide a realistic, credible view of EVA’s contribution, enabling better decisions and clearer ROI conversations.

Understanding guest demand – not just call volume

The enhanced portal gives hotels visibility into what guests are actually asking for, not just how often they call.

Key insights include:

• Most common topics and questions
• Service items and requests raised as tickets
• Unrecognised queries that EVA couldn’t answer
• Reasons calls are transferred to staff

This insight turns EVA into a continuous improvement tool, helping hotels refine information, adjust operations, and keep EVA aligned as the property changes – from renamed venues to seasonal events.

Supporting staff, not replacing them

Hospitality remains fundamentally human. EVA’s purpose is to remove friction, not replace people.

By handling repetitive, low-value queries end-to-end, EVA reduces pressure on front desk and guest services teams. Even when calls are transferred, EVA routes them intelligently, minimising disruption and freeing staff to focus on meaningful guest interactions.

The new portal makes this value visible, clearly showing how EVA protects staff time while improving service consistency.

Built for real-world hotel demand

Hotels rarely operate under ideal conditions. Call volumes spike, staffing fluctuates, and busy periods are unpredictable.

The portal’s concurrent call insights highlight a key strength of EVA: it scales instantly.

Multiple guests can call simultaneously and still receive immediate assistance – without hold music, voicemail, or unanswered calls.

For guests, this means a smoother experience. For hotels, it means resilience when it matters most.

A dashboard designed for everyday use

Customer feedback shaped the portal’s redesign. Information is now organised into clear, intuitive tabs, making it easy to explore:

• Call volumes and durations
• Internal vs external calls
• Time-of-day trends
• Transfer destinations and messaging activity

Whether used daily or periodically, the portal is built to be practical, accessible, and easy to understand.

Proactive performance monitoring with scheduled reporting

To support long-term success, the portal includes automated scheduled reports delivered directly to inboxes.

Rather than relying on manual logins, hotels can monitor EVA performance over time, spot changes early, and maintain consistent results – ensuring EVA continues to deliver value well beyond the initial rollout.

Group-level insight for brands, management companies and owners

For hotel brands, management companies, and ownership groups, the new EVA portal unlocks an even greater level of strategic value.

With visibility across multiple properties, stakeholders can:

• Compare performance across hotels within a brand or portfolio
• Identify which properties are achieving high levels of call containment and guest self-service
• Spot hotels with lower engagement or higher transfer rates that may need additional support or optimisation
• Understand common guest needs and trends across regions or brands

This group-level insight makes it easier to benchmark performance, share best practice, and focus resources where they will have the greatest impact. Rather than relying on anecdotal feedback or isolated reports, brands gain a consistent, data-driven view of how guest engagement is performing across their estate.

Built to evolve as hotels evolve

Hotels change constantly – staff move on, venues are rebranded, events come and go.

By surfacing unrecognised queries and emerging trends, the portal highlights when EVA needs updating, ensuring it stays accurate, relevant, and aligned with real-world operations at both property and group level.

Data that goes beyond the dashboard

For deeper analysis, EVA data can be exported for use in business intelligence tools. This allows brands and owners to combine EVA insights with wider operational and guest experience data, supporting more informed strategic decisions.

Leading the way with realistic, responsible hotel AI

The evolution of the EVA customer portal reflects a broader shift in hotel AI – away from hype, and towards clarity, credibility, and measurable value.

EVA isn’t about automating everything or removing human interaction. It’s about handling the right interactions at the right time – and making that value visible across individual hotels and entire portfolios.

With enhanced insights, customer-led improvements, and powerful group-level reporting, the new EVA portal sets a new benchmark for how hotel AI should be delivered, measured, and understood.

To learn more about EVA AI, and how it can benefit your property, speak to a member of our team.

The post The Evolution of EVA: Smarter AI Insights for Hotels appeared first on Fourteen IP.

We’re thrilled to announce our recent installation of Evolution Voice (EV Lite) at Courtyard by Marriott Dallas Arlington/Entertainment District.

Evolution Voice has been designed specifically for hotels and approved by leading hotel brands globally. Upgrading to Evolution Voice a offers reliable cost-effective hotel cloud telephony, jammed packed with all the features and functionality a hotel of any size could require.

Courtyard by Marriott Dallas Arlington/Entertainment District is Conveniently located near Arlington’s top attractions. The family-friendly hotel is just 12 miles from DFW Airport.

You can watch a Texas Rangers game at Choctaw Stadium or cheer for the Cowboys at AT&T Stadium, both within a mile of the property. Enjoy thrilling rides at Six Flags Over Texas and Six Flags Hurricane Harbor, just two miles from the hotel. It’s also a great location to view Explore Texas Live! for sports, dining, and entertainment.

Relax in modern rooms with free Wi-Fi, ergonomic workstations, and flat-panel TVs. Enjoy delicious dining at The Bistro or host a meeting with AV equipment and custom catering. Whether for business or leisure, enjoy an unforgettable stay at Courtyard Dallas Arlington.

To learn more about modern hotel communications speak to a member of our team.

The post Courtyard by Marriott Dallas Arlington appeared first on Fourteen IP.

For hotel management companies, communications technology has traditionally been treated as a property-level decision. As long as calls were answered and systems stayed online, little attention was paid to what sat behind the scenes.

That mindset is changing.

As portfolios grow across brands, regions, and ownership models, legacy communications technology is increasingly exposing management companies to portfolio-level risk, operational inconsistency, and hidden cost.

Legacy systems create portfolio risk

Many hotel groups still operate a mix of on-premise PBX systems, regional vendors, and ageing infrastructure. While this may function at an individual property level, it creates risk when viewed across an entire portfolio.

Inconsistent platforms mean:

• Limited visibility into performance and outages
• Increased dependency on local vendors and on-site hardware
• Higher exposure during peak demand periods or operational surges

For management companies responsible for brand standards, service levels, and reputation, this fragmented approach makes it difficult to maintain control at scale.

Inconsistency impacts both operations and guest experience

When each property operates on different communications systems, service delivery becomes inconsistent. Call handling, response times, and guest interactions can vary significantly from hotel to hotel – even within the same brand.

For management companies, this inconsistency affects:

• Guest experience and satisfaction scores
• Brand compliance and audits
• Staff training and operational efficiency

Standardising communications across the portfolio allows management teams to deliver a more consistent experience, regardless of location or flag.

The hidden cost of decentralised technology

Legacy and decentralised systems often appear cost-effective on paper, but the true cost is rarely visible.

Multiple vendors, unpredictable maintenance, hardware replacements, and support contracts drive up OpEx over time. Add to this the operational burden placed on property teams, and the cost becomes both financial and organisational.

Centralised, cloud-based communications provide management companies with:

• Predictable cost models
• Simplified vendor management
• Reduced reliance on on-site hardware

Central control enables scalability

As management companies expand into new regions or take on additional properties, communications technology must scale quickly and reliably.

Centralised platforms allow technology standards to be deployed consistently across new hotels, enabling faster onboarding, easier upgrades, and better long-term planning without disrupting operations.

A shift from property-level tools to portfolio strategy

Communications is no longer just a utility. For hotel management companies, it has become a strategic component of how portfolios are managed, risks are mitigated, and guest experience is protected at scale.

By moving towards standardised, centrally managed communications platforms, management companies gain greater control, improved consistency, and the flexibility needed to support growth across brands and regions.

To learn more about scalable hotel communications for management companies & ownership groups, download our guide.

To see how 14IP can benefit your properties or portfolio, speak to a member of our team. 

The post Modern Communications for Hotel Management Companies appeared first on Fourteen IP.

Set in the heart of Georgetown, just north of Austin, Sheraton Austin Georgetown Hotel & Conference Center is a premier destination for conferences, events, and leisure stays in Central Texas.

This 4-star hotel offers a shared lounge and room service. At the hotel you’ll find a restaurant serving American cuisine. Vegetarian, dairy-free and vegan options can also be requested. Guests at Sheraton Austin Georgetown Hotel & Conference Center will be able to enjoy activities in and around Georgetown, like hiking and cycling. There’s an in-house bar and guests can also use the business area.

To strengthen its communications infrastructure and support business-critical voice services, the hotel has deployed 14IP’s Hotel SIP Trunks. Built specifically for hospitality environments, 14IP’s SIP Trunking solution provides secure, resilient, and scalable voice connectivity that integrates seamlessly with the hotel’s telephony platform.

By moving to SIP Trunks, Sheraton Austin Georgetown Hotel & Conference Center benefits from improved call quality, greater resilience, and the flexibility to scale voice capacity in line with demand-particularly during large events and peak occupancy periods. The solution also helps reduce dependency on legacy phone lines, delivering predictable costs and a future-ready foundation for modern hotel communications.

With 14IP’s SIP Trunks in place, the hotel is equipped with a robust, enterprise-grade voice infrastructure that supports efficient operations, reliable guest interactions, and the high service standards expected of a leading conference and hospitality destination.

The post Sheraton Austin Georgetown Hotel & Conference Center appeared first on Fourteen IP.

Located just minutes from Orlando International Airport, Renaissance Orlando Airport Hotel offers a refined and convenient setting for both business travellers and leisure guests. Known for its contemporary design and welcoming atmosphere, the hotel blends comfort with sophistication, making it an ideal choice for stays before or after travel or as a base for exploring Orlando.

Guests can unwind with elevated dining and cocktails, enjoy thoughtfully designed rooms, and make use of flexible meeting and event spaces tailored for modern business needs. With premium amenities, attentive service, and a focus on seamless experiences, the Renaissance Orlando Airport Hotel ensures every stay is both productive and effortlessly enjoyable.

To support this exceptional guest journey, the resort has implemented EVA, Fourteen IP’s AI-powered hospitality solution designed to transform hotel communications. EVA enables faster, more intuitive guest interactions by intelligently routing calls, handling common enquiries, and ensuring guests are connected to the right team when required

By automating routine interactions and providing valuable insights into guest requests, EVA empowers staff to focus on delivering personalised, high-touch service. The result is improved operational efficiency, reduced call handling pressure, and a smoother, more responsive guest experience across the entire resort.

With EVA in place, Fourteen IP is helping Renaissance Orlando Airport Hotel combine world-class hospitality with intelligent, future-ready communications.

The post Renaissance Orlando Airport Hotel appeared first on Fourteen IP.

MICE (Meetings, Incentives, Conferences, and Exhibitions) has long been a crucial part of hotel revenue. But in today’s hospitality landscape, it plays an even more critical role, driving occupancy, boosting average daily rates (ADR), and filling rooms during traditionally quieter periods.

Hotels that understand and prepare for the operational demands of MICE are best positioned to win this high-value business.

What is MICE?

MICE refers to organised group travel and events, usually booked by businesses or event organisers.

M – Meetings (Corporate meetings), board sessions training events)

I – Incentives (Reward based travel for employees/partners)

C – Conferences (Large scale events, typically run over multiple days e.g. World Cup 2026)

E – Exhibitions (Trade shows, industry showcases)

Unlike leisure guests, MICE guests are often on strict schedules and expect seamless coordination across every part of their stay.

Why MICE Is So Valuable for Hotels

MICE business is attractive because it delivers more than just room revenue. A single event booking can generate income across multiple departments and over several days.

Key benefits include:

• Higher ADRs and longer average stays
• Higher midweek occupancy
• Increased revenue on food, beverage, and event-space
• Repeat bookings through strong corporate and agency relationships

For many hotels and management groups, MICE is a core pillar of predictable, scalable revenue.

The Operational Pressure Behind MICE

While lucrative, MICE also places significant pressure on hotel operations. Hotel guests will have high expectations

During large events, hotels typically experience:

• Spikes in call volumes and enquiries
• Time-critical requests from organisers and delegates
• Multiple decision-makers per booking
• Low tolerance for delays, dropped calls, or miscommunication

Why Technology Plays a Critical Role

Successful MICE delivery depends on fast, reliable, and scalable technology. Hotels must be able to manage increased demand without overwhelming front-desk teams or compromising the guest experience.

MICE-ready hotels rely on:

• Cloud-based communications that scale during peak periods
• AI and automation to handle routine enquiries
• Reliable internal and external call handling
• Seamless coordination between departments

MICE exposes outdated technology, which is why it’s crucial your properties technology is future proof.

How 14IP Can Help

14IP is a global provider of AI-powered and cloud telephony solutions built specifically for hospitality.

We help hotels worldwide:

• Streamline operations during peak demand
• Reduce pressure on front-desk teams
• Deliver faster, more consistent guest experiences
• Scale communications for MICE, major events, and portfolio-wide growth

With technical excellence at our core and hospitality always in focus, 14IP supports hotels when performance matters most.

Speak to our team to learn how modern communications can support your property.

The post Why MICE Matters in Hospitality appeared first on Fourteen IP.

Set just minutes from Memphis International Airport, Courtyard by Marriott Memphis Airport Marriott provides a convenient and comfortable base for both business travellers and leisure guests. With modern design, attentive service, and seamless airport access, the hotel is well positioned to support guests on the move while maintaining a high standard of hospitality.

This hotel is 4 miles from Memphis International Airport and Pine Hill Golf Course. It offers an outdoor pool and free airport shuttle service. Rooms have free Wi-Fi and Cable TV.  In room facilities include iron and ironing board, tea/coffee maker and microwave/oven. The hotel also has a fitness center that features cardiovascular equipment and free weights.

Guests can unwind in contemporary guest rooms, enjoy on-site dining and drinks, and make use of flexible meeting and event spaces ideal for conferences, corporate gatherings, and group travel. With amenities designed to support productivity and relaxation, the hotel delivers a smooth and reliable stay experience from arrival to departure.

To support efficient operations and consistently high service levels, the hotel has implemented Evolution Voice, 14IP’s industry-leading cloud telephony platform built specifically for hospitality. This modern solution provides reliable, flexible, and scalable voice services, enabling clear communication across departments and faster, more responsive guest interactions.

By moving to a cloud-based telephony platform, Memphis Airport Marriott benefits from simplified system management, enhanced reliability, and future-ready communications that can easily scale with demand. With Evolution Voice in place, 14IP is helping the hotel streamline operations behind the scenes while supporting the high-quality, personalised guest experiences expected from the Marriott brand.

The post Cloud Telephony at Courtyard by Marriott Memphis Airport appeared first on Fourteen IP.

One of our UK Business Development Executives George Steed shared some thoughts on Hotel Telephony.

For a long time, hotel telephony was treated as background infrastructure. If the phone rang and someone answered it, job done.

But that way of thinking doesn’t really work anymore.

Over the past few years, and especially looking ahead to 2026, I’ve noticed a clear shift. Hotel telephony is no longer just a utility sitting in the background. It’s becoming part of how hotels operate day to day and how they deliver guest experience.

Based on what I’m seeing across hospitality and cloud communications, here’s where I believe hotel telephony is heading.

Cloud Is Now the Starting Point

Cloud-hosted telephony used to be sold as an upgrade. Today, it’s increasingly the default.

Hotels want systems that are easier to manage, simpler to scale, and flexible enough to change as operations change. Owning and maintaining on-site phone hardware is becoming harder to justify when cloud platforms offer predictable costs and centralised control.

For multi-property groups especially, managing communications from a single platform is no longer a “nice to have”. It’s becoming essential.

Mobility Matters More Than Desk Phones

The traditional desk phone is slowly losing its importance.

Hotels are designing communications around how staff actually work, not where phones are bolted to a desk. Calls and service requests need to reach people wherever they are, whether that’s through a mobile app or a softphone.

In practice, this means faster responses, fewer missed calls, and better collaboration between teams. It also fits better with leaner staffing models and more flexible working patterns.

Fewer Calls, Higher Expectations

Guests may be calling less than they used to, but when they do, expectations are higher than ever.

They want quick answers, minimal transfers, and to reach the right person first time. Speed and simplicity now matter far more than call volume.

Because of this, telephony has become a high-impact channel rather than a high-usage one. When it goes wrong, the guest feels it immediately.

AI Will Take the Pressure Off, Not Replace People

AI is starting to play a bigger role in hotel telephony, but mostly in practical, behind-the-scenes ways.

Routine enquiries, basic information requests, and out-of-hours calls can increasingly be handled automatically. Smarter call routing can also help urgent issues reach the right team faster.

From what I’m seeing, the goal isn’t to remove the human touch. It’s to reduce pressure on staff and free them up to focus on the moments that really matter.

If It Doesn’t Integrate, It Gets Left Behind

Standalone phone systems are quickly becoming outdated.

Modern hotel telephony needs to integrate with PMS, CRM, and guest-facing apps to be part of a joined-up experience. When communications are connected, hotels gain better visibility, more context, and more consistent service delivery.

At that point, telephony stops being “just phones” and starts becoming a data-driven engagement tool.

Final Thought

Hotels that continue to treat telephony as a basic utility will fall behind. Those that see it as part of their wider operations and guest experience strategy will gain a real advantage.

In 2026 and beyond, hotel telephony isn’t really about the phone itself. It’s about how well hotels communicate, respond, and connect.

About the Author

You can learn more about the author George Steed on Linkedin.

The post Why Hotel Telephony Is No Longer ‘Just a Phone System’ appeared first on Fourteen IP.