Technology Archives | Fourteen IP

Why Hotels Are Being Urged to Upgrade Legacy PBXs

craig — Mon, 16 Jun 2025 10:39:11 +0000

A Wake-Up Call for Hospitality IT Leaders

Here at Fourteen IP, we work with hotels across the globe to modernize their communications infrastructures and one message is becoming increasingly urgent: Legacy PBX systems are no longer fit for purpose. The push to upgrade isn’t just about keeping up with technology – it’s about protecting your guests, your reputation, and your bottom line.

The Real Risk Behind Outdated Systems

Legacy PBX systems often run on hardware and software that has reached End of Service Life (EOSL). This means no more manufacturer updates, no security patches, and no support. The consequences?

Critical vulnerabilities that can be exploited by cybercriminals
Guest data exposure, which can violate regulations like GDPR and CCPA
Non-compliance with PCI-DSS, risking the ability to process card payments
Increased insurance risk – a breach caused by outdated tech could void cyber insurance coverage

This is no longer a theoretical concern. We’re seeing increasing regulatory pressure and compliance requirements across the hospitality sector that directly tie cybersecurity to IT infrastructure health.

Cyber Security Is Now a Front Desk Issue

With hotels relying on integrated digital systems—from mobile check-ins to cloud-based property management – PBXs are no longer isolated systems. They’re part of the hotel’s overall network architecture. When a PBX becomes a security risk, it compromises the entire ecosystem.

At Fourteen IP, we’ve seen firsthand, how failing to modernize legacy systems can lead to:

Service outages that disrupt operations and impact guest satisfaction
Legal and financial exposure due to non-compliance with data protection laws
Operational inefficiencies that reduce staff productivity and increase costs

Compliance Isn’t Optional

Industry standards now require hotels to demonstrate up-to-date, patched, and supported systems to remain in compliance. Failing to do so can result in:

Regulatory fines
Loss of cyber insurance coverage
Reputational damage

And let’s not forget: compliance isn’t just an IT issue. It affects ownership groups, hotel management companies, and brand integrity. Everyone has a stake.

Your Next Step: Proactive Planning

The timeline to replace outdated systems is becoming urgent as we know capital planning cycles require properties to budget for upgrades in advance but we do offer flexible finance solutions and subscription-based services to suit the needs of any hotel.

Either way, action needs to happen now.

Here’s what we recommend:

Conduct a thorough IT audit to identify all EOSL hardware and software
Create a proactive upgrade roadmap, aligned with budget and operational priorities
Engage with Fourteen IP to design and implement secure, future-ready solutions

Modern Hospitality Requires Modern Infrastructure

The hospitality industry is built on trust and experience. But in the digital age, that trust extends to how you protect your guests’ data and ensure seamless communication. Legacy PBX systems can no longer keep up with either.

At Fourteen IP, we help hotels transition to secure, cloud-enabled communication platforms that meet today’s standards and tomorrow’s challenges.

Is your PBX putting your property at risk? Let’s talk.

Get in touch with our team to schedule a consultation

Click here to find out more about our Evolution Voice Hotel Cloud Telephony Service.

Time for Hotels Using Mitel PBXs to Move to the Cloud?

Time for Hotels to Embrace Cloud Telephony

The Rise of Cloud Telephony in the Hotel Industry

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Fourteen IP Launches Fraud Protection Service

Miles — Mon, 01 Aug 2016 12:45:49 +0000

Fourteen IP Launches its Sentry Fraud Protection Service

Cyber Fraud has become an increasing problem for all businesses, including hotels.

In order to combat this, Fourteen IP has launched a solution that monitors and reports any suspicious activity by looking a historical call spending patterns.

Our Sentry Fraud Protection Service provides alerts when the average daily spend threshold is being breached and suggesting a potential threat of fraudulent activity.

It can also lock down the number range affected, by implementing an Outgoing Calling Plan (OCP) profile that will disable further calls to international and UK premium rate destinations.

The solution is live, running 24 hours a day and 365 days of the year to ensure you are protected against the ever-growing treat of call fraud.

For pricing and information about our Fraud Management Service, please call us on +44 (0)1942 369196.

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What’s New in Hotel Telecommunications?

Miles — Mon, 04 Jul 2016 11:40:20 +0000

Fourteen IP Director Neil Tolley in Discussion About Hotel Telecoms

Fourteen IP Director Neil Tolley joined a distinguished group of experts in commenting on The Future of Hotel Telecommunications for hotel technology consultant Dan Philips, in an article for Hospitality Upgrade magazine.

The article discusses how in a world where everybody is moving to the cloud, why do some hotels still look for a traditional telephone systems, when most guests communicate through a number of media, the last of which is the guest room telephone. It leads to some interesting debate on how hotel guests are thought to use a guest phone for room service and reception, along with what they would do in the event of an emergency.

Others were suggesting they had experienced less than reliable hosted services – clearly not the Evolution Voice service from Fourteen IP!

The consensus appears to be that hotels need to be looking at linking with devices and applications that the guests independently choose to buy and use, with the flexibility to adapt to the changing needs of the more tech’ savey guests.

The discussion included thoughts and on the cost of hotel guest rooms – a factor that Fourteen IP has considered and addressed with Occupancy Based Pricing for hotel telecommunications.

Click here to read the article in full.

For more information about hotel telecommunications from Fourteen IP, please get in touch.

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Evolution TV, Powered by Otrum

neil — Wed, 01 Jun 2016 08:28:49 +0000

Fourteen IP are delighted to be presenting Evolution TV, powered by Otrum at HITEC 2016. The first TV system to offer telephony integration.

On booth 2014 you will be able to see:

Fully hosted TV solution, with mobile companion app.
Guest device connectivity.
In-room communication and marketing.
Brand building & revenue generation.
In-house selling via online storefronts.
TV & mobile management tools for hotel staff.
Comprehensive analysis of guest behaviour and system usage.

Brand New: Integration with Evolution Voice, allowing Caller ID, Speed Dial and more. This will be available for demo at HITEC.

to arrange a demo please contact us at HITEC@14ip.com

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Bespoke Hotels WiFi

neil — Wed, 16 Dec 2015 06:21:59 +0000

Fourteen IP are delighted to have secured the contract to provide new, high speed, 802.11ac WiFi from Aruba to 15 Bespoke Hotel across the UK.

The sites will be installed during Q1 of 2016 and in addition to the Aruba Wireless the Hotels and their guests will also benefit from our Evolution Gateway which has already been deployed to many Bespoke Hotels in the UK.

Commenting on the contract Fourteen IP Managing Director Neil Tolley said ‘This was a great win for both us and Aruba and I expect it to be the start of a flourishing relationship with Bespoke Hotels, our focus is always on quality and service and we very much look forward to deploying high speed wireless across these sites early in 2016’

About Bespoke Hotels

We’re bespoke, and proud of it. The only common factors here are great service, a flair for hospitality and recognition that you want to be treated like an individual, not a room number. Each of our properties is tailored throughout to enhance its essential character and to meet the needs of you, the discerning guest.

And people seem to like it. Our eclectic group of hotels just keeps on growing. Check in and check us out. And join the growing number of leisure and business guests who agree that it’s better to be bespoke.

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Evolution Voice & Call Centre for Soho House

neil — Wed, 07 Jan 2015 07:00:22 +0000

Soho House have deployed Evolution Voice and Akixi ACD Reporting across their Global Head office providing the over 200 users with new Yealink IP handsets with HD voice, an all new contact centre for Cowshed and HD conference bridges for the groups users.

This significant investment follows existing deployments of Evolution Voice to Dean Street Townhouse, High Road House and Soho House. Evolution Voice will also be rolled out to Dirty Burger, Chicken Shop and other Soho House locations over the coming weeks and months.

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Sheraton Park Tower Mitel 3300 from 14IP

neil — Sat, 10 May 2014 06:18:25 +0000

Fourteen IP are delighted to have secured the contract to replace the existing Nortel Meridian PBX and in room telephones at the Sheraton Park Tower in Knightsbridge, a part of the Luxury Collection.

The New Mitel PBX will form part of the new voice network for Starwood in London and continues the ongoing partnership with Starwood and Fourteen IP.

The Park Tower Knightsbridge encapsulates the spirit of its refined location. Combining timeless elegance with bespoke contemporary design, the hotel lobby and reception have recently been renovated, now offering an even more exceptional arrival experience.

All of the 280 guest rooms and suites feature handcrafted pieces and marble bathrooms, and thanks to the hotel’s iconic circular shape, provide views over Knightsbridge or neighbouring Hyde Park, while the suites offer breathtaking views over London’s skyline as well as the distinguished service of The Park Tower Butler.

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41 Chooses Ruckus from 14IP

neil — Wed, 05 Feb 2014 08:29:29 +0000

Fourteen IP have secured the contract to provide Ruckus wireless networking to the delightful 41 Hotel in London. The new wireless network will provide guests with High Speed, High Quality wireless access across the hotel.

Welcome to Hotel 41, located opposite Buckingham Palace Mews, this intimate five star hideaway is regularly voted London’s number one hotel in London on TripAdvisor.

A short stroll from Green Park, St James Park and Hyde Park, Hotel 41 is the perfect place to stay when exploring London’s key attractions. The closest hotel to Buckingham Palace and only a few minutes walk from The Houses of Parliament, The River Thames and The London Eye. Many of London’s theatres are also close by with Wicked and Billy Elliot both running 5 minutes walk from the hotel.

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Egerton House Chooses Ruckus from 14IP

neil — Wed, 05 Feb 2014 08:28:40 +0000

Fourteen IP have secured the contract to supply Ruckus Wireless Networking for Th Egerton House Hotel in London. The new network will provide guests with High Speed and High Quality wireless access across the hotel.

Egerton House Hotel is a charming luxury five star townhouse located in the heart of fashionable Knightsbridge. Tucked away in a quiet tree-lined street in one of London’s most prestigious districts, the Egerton is just a short walk from Knightsbridge, Sloane Street and the King’s Road, with the great Kensington museums an even shorter stroll away.

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