Events Archives | Fourteen IP

UK Staff Enjoy Games and Christmas Party

craig — Mon, 22 Dec 2025 12:04:15 +0000

The UK team enjoyed an amazing afternoon of games including curling, bowling, crazy pool and more and the Flower Bowl Entertainment Centre before celebrating Christmas at the Preston Marriott. Her are some of the photographs from the day.

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The Evolution of Hotel Telephony and AI Webinar

craig — Fri, 23 May 2025 12:06:12 +0000

Watch our recent HOSPA webinar

Industry veteran and CEO of Fourteen IP, Neil Tolley, delivered an insightful presentation on the transformative changes sweeping through the hotel telephony landscape recently.

As legacy network services are phased out and telecoms manufacturers retreat from the on-premises PBX market, Neil explained how cloud telephony and AI-driven guest engagement are reshaping the hospitality industry and outlined the need for action from a large proportion of hoteliers

Introduced by HOSPA CEO Jane Pendlebury, the webinar explored:

• The implications of retiring legacy network services
• The impact of manufacturers such as NEC and Avaya exiting the on-premises PBX market
• The benefits and challenges associated with transitioning to a cloud telephony service
• How AI is transforming guest engagement through human like interactions

This webinar offered a valuable opportunity to understand how to effectively leverage emerging technologies to improve guest experiences, streamline operations, future-proof, and secure your hotel’s communication infrastructure.

Feedback from attendees has been very positive with a good number of questions at the end of the session.

Thank you to Jane and the team at HOSPA for hosting the session.

Grab a coffee and watch the recording now.

Watch the recording

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Birthday Celebrations in the Orlando Office

craig — Wed, 16 Apr 2025 06:00:54 +0000

Fourteen IP birthday celebrations in Orlando

The Fourteen IP Orlando office continued the 14th birthday celebrations with an outing to the Main Event in Orlando, led by CEO North America, Ron Grau. We are not sure who the winners were on the day but a fun time was had by all!

Here are a few pictures from the event.

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Birthday Games Prove a Hit With UK Office

craig — Tue, 15 Apr 2025 06:00:54 +0000

Fourteen IP turns ‘Taskmaster’ for birthday celebrations

The UK office got competitive yesterday with some ‘Taskmaster’ style challenges as part of the birthday celebrations. Games included:

Drawing a 14cm line without any measuring devices.
Choosing a fruit and an object, to find out the object had to be used to extract juice from the fruit.
Hiding an A4 sheet of paper with the team name on in plain site without it being found.
Playing a (safe) ‘Squid Games’ minefield crossing game.
Choosing a colour, then discovering they had to collect as many different objects of that colour.

Oranges and melons were being juiced with potato mashers, snooker cues, a fold-up chair and a paintbrush. The minefield game certainly tested some memories and the winning number of objects numbered almost 40 within the timeframe. Thank you to everybody who took part and a big thank you to our own ‘Little Alex Horne’, Andrew, who did a great job of designing the tasks and keeping everybody in check.

Here are some pictures from throughout the day and the winning team of David, Kayleigh and Kirsty.

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Fourteen IP Celebrates Its Fourteenth Birthday

craig — Mon, 14 Apr 2025 20:44:51 +0000

UK Team Celebrates Fourteen IP’s Fourteenth Birthday

CEO Neil Tolley led the Fourteen IP birthday celebrations with members of the UK team today, which which consisted of several (sometimes competitive) ‘Taskmaster’ style games between teams in the office, plus food drinks and an Easter Egg raffle.

New Logo Announced

Our 14th birthday was also marked with a new logo reflecting the fun we have whilst supporting our customers with Happy Guest Technology. Here are a few images from the day below…

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Meet the Fourteen IP Team at HOSPACE 2024

craig — Mon, 07 Oct 2024 14:36:48 +0000

Fourteen IP to Sponsor HOSPACE 2024

Fourteen IP is proud once again to be sponsoring the HOSPACE Annual Conference, Daytime and Evening Food & Beverage Events on Thursday 14th November 2024, at the Royal Lancaster Hotel, London.

Take the opportunity to meet some of the Fourteen IP senior management team at either event, to learn more about our hotel cloud telephony services, together with our guest driven, AI-powered, virtual assistant EVA and how it is transforming guest engagement.

HOSPA’s annual HOSPACE conference is a highly anticipated occasion that offers networking opportunities with leading industry figures coupled with insightful, topical discussions on key issues affecting hospitality. It also plays host to an array of discussions and workshops from leading minds in the industry, addressing some of the key issues impacting the contemporary hospitality landscape, including sustainability, technology, wellness cyber security and career progression.

The conference is followed by a popular gala dinner and award ceremony in the evening.

About the Fourteen IP services

Evolution Voice

Approved by all leading hotel brands Evolution Voice hotel cloud telephony has been deployed in over 330,000 hotel rooms worldwide and offers reliable cost-effective hotel cloud telephony, jammed packed with all the features and functionality a hotel of any size could require.

Evolution Virtual Agent

Our AI-powered virtual assistant EVA (Evolution Virtual Agent) has answered tens of millions of guest phone calls, leaving staff with more time to provide exceptional guest services, face-to-face.

Evolution SIP Trunks

If you haven’t already made plans to manage BT’s withdrawal of analogue and digital telephone lines in 2027, then we recommend you speak to the Fourteen IP team about how they can reduce costs and future proof your essential hotel telephone lines with our Hotel SIP Trunks.

For more information about EVA and to hear examples of EVA in action click here.

If you still need to book your place at HOSPACE 2024 click here.

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Fourteen IP to exhibit at HITEC 2024 Charlotte

craig — Mon, 13 May 2024 15:33:24 +0000

Fourteen IP to exhibit at HITEC 2024 Charlotte

The Fourteen IP team will be exhibiting at the HITEC 2024 event, this year in the Charlotte Convention Center, Charlotte on June 24th-27th.

Once again, the Fourteen IP team will be showcasing the AI powered virtual agent service – EVA, that is transforming hotel guest interactions.

Evolution Virtual Agent (EVA) manages voice and text-based interactions with hotel guests on premises and calling externally, in a completely human-like way. It effortlessly understands multiple intent questions, rather than the typical one question – one answer voice bot that you may have experienced previously.

EVA is reducing service calls to our current customer front desks by as much as 75%, freeing up hotel staff to manage essential face-to-face interactions and handling repeat questions and room service requests.

Visit us on Booth #1656 at HITEC to hear EVA in action for yourselves and to learn how EVA is transforming guest engagement for hotels.

Naturally we will be happy to talk to you about our hospitality focused SIP Trunks and Cloud Telephony Services to future-proof your essential hotel telephony too, particularly with the withdrawal of T1/PRI services next year.

About HITEC

Billed as the largest and oldest hospitality, technology conference and exhibition and celebrating over 50 years of successful events, the Hospitality Industry Technology Exposition and Conference (HITEC®) is an event that brings together a unique combination of top-notch education, the brightest minds and the hottest technologies from across the globe to one place.

Produced by Hospitality Financial and Technology Professionals (HFTP®), a global non-profit hospitality association, the unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines.

Hope to see you there!

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Fourteen IP Brings a Smile to HOSPACE 2023

craig — Wed, 22 Nov 2023 10:14:05 +0000

Fourteen IP Brings a Smile to HOSPACE 2023

As event sponsors of the HOSPACE 2023 the team enjoyed meeting up new industry figures and established friends, colleagues and customers.

In true Fourteen IP style CEO Neil Tolley put a different twist on his HOSPA 300 speaking slot after lunch by playing an entertaining and informative video, which takes a tongue in cheek look at what life can be like in the front desk of a busy hotel, having to manage multiple guest calls at the same time as serving guests face to face.

In the video, our protagonist Jeff probably asks a question or two too many but feedback from attendees at the event was that that the video was closer to the truth than we had imagined.

Fortunately, our AI powered hotel virtual assistant EVA can manage between 60-75% of all calls to the front desk, answering calls quickly and engaging guests in a very human like way with its natural language processing and intelligent learning.

Click here to watch the video and find out more.

AI and its uses and clear benefits to the hospitality was discussed throughout the morning and the video was followed by an AI panel discussion in which covered in detail many of the opportunities for hotels to benefit from AI, with the advice from the panel to get started on your AI journey as soon as possible, something Fourteen IP (and EVA) would be delighted to assist with.

The video theme continued into the evening with some front desk smile props being used as you can see in the images above.

For more information about EVA and to hear examples of EVA in action click here.

Thank you to Carl Weldon from CW Hospitality for some of the pictures featured above.

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Fourteen IP Sponsoring HOSPACE 2023

craig — Mon, 06 Nov 2023 18:19:14 +0000

Fourteen IP Sponsoring HOSPACE 2023

Fourteen IP is proud to be sponsoring the HOSPACE 2023 Daytime Food & Beverage Event and a HOSPA 300 speaking slot on Thursday 16th November 2023 at the Royal Lancaster Hotel, London.

HOSPACE offers networking opportunities with leading industry figures coupled with insightful, topical discussions on key issues affecting hospitality. It also plays host to an array of discussions and workshops from leading minds in the industry, addressing some of the key issues impacting the contemporary hospitality landscape, including sustainability, technology, wellness cyber security and career progression.

The conference is followed by a popular gala dinner and award ceremony in the evening.

Take the opportunity to meet some of the Fourteen IP senior management team and join Fourteen IP for the HOSPA 300 session after lunch to learn more about the guest driven, AI-powered virtual assistant EVA and how it is transforming guest engagement.

Evolution Virtual Agent (EVA) has answered tens of millions of guest phone calls, leaving staff with more time to provide exceptional hospitality, face to face.

If you haven’t already made plans to manage BT’s withdrawal of analogue and digital telephone lines in 2025, then we recommend you speak to the Fourteen IP team about how they can reduce costs and future proof your essential hotel telephone lines.

For more information about EVA and to hear examples of EVA in action click here.

If you still need to book your place at HOSPACE 2023 click here.

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Fourteen IP attending the Hilton EMEA Technology Conference in Cairo

craig — Mon, 22 May 2023 09:59:33 +0000

Fourteen IP attending the Hilton EMEA Technology Conference in Cairo

The Fourteen IP team is pleased to be attending and exhibiting at the Hilton EMEA Technology Conference 2023 this week.

Taking place between the 22nd – 25th May 2023 at the Hilton Cairo Heliopolis in Egypt. The conference offers a great opportunity to network with Hilton Technology Managers from across the EMEA region, as well as catching up with existing customers in the vendors fair.

Our Business Development Manager David Webb and CEO Neil Tolley will be available at booth 16, for meetings and demonstrations of our hospitality communication solutions.

As well as introducing our SIP Trunking Services and our Evolution Voice Cloud Telephony Service for Hotels, David and Neil will be showcasing our AI Powered Virtual Agent Services EVA. EVA or Evolution Virtual Agent is transforming the way hotels manage guest voice interactions, pre, during and post stay. Reducing calls to guest services or front desks by managing guest enquiries and services request, with human like AI powered voice assistants.

Deployed in growing numbers of hotels worldwide and in multiple languages, EVA has successfully answered more the 10 million calls for our customers.

Visit Mark and Neil on stand 16 and hear EVA for yourself and enter our quiz to win some amazing prizes.

Fourteen IP is a Hilton Hotels approved vendor for cloud PBX, SIP trunks, and AI systems.

Founded in 2011, Fourteen IP has established itself as the global carrier for the hospitality industry with its Evolution Voice services. Deployed in over 300,000 hotel rooms across 24 countries, supporting leading hotels and groups worldwide.

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